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Software Development |
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Orientsys develops software in order to solve specific business problem and improve the efficiency
of the customer's work process.
Our Process
Although most of customers found that productivity gains of outsourcing were better than expected including
workgroup culture, documentation, expansion of skills and of course
economics, managing off-shore software development projects was harder than
envisioned especially for working habits, difference of process and
methodology. The following is a standard software development process
Orientsys uses:
Actually many clients usually have mature methodologies for managing a project. Their proecesses and
Methodologies sometimes differ from what is adapted in Orientsys. in this
case, Orientsys will take Software-Capability Mature Model (SW-CMM) model as
a common ground to communicate with customers to define and setup the
required process. The basic key process areas are as follows:
- Project Process & Methodology Setup
- Project Planning
- Project Monitoring &Control
- Project Risk Management
- Configuration Management
- Quality Assurance
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Our Management Tool
Engagement Management
Engagement contains not only the delivery phase of the whole project life
cycle, but the activities with client from very beginning. The engagement
management is critical to maintain a solid customer relationship, so we
extracted the essential engagement activities and integrated into a software
tool, which is included in our PSA (Professional Service Automation) system
Project Management
We have plenty of PMI certificated project manager who have a thorough
knowledge of the project management theory. They are using Microsoft Project
Server as their daily working tool for planning, tracking, time, resource and
cost management. Our engineers also work with Project Server to report their
task progress and get the recent update.
Knowledge Management
Knowledge is the second most important asset (next to the talent) for the
company providing professional service like us. Knowledge management system
can solidify the knowledge from everybody’s brain into a well-organized and
retrievable document library so that this information can be retained and
shared within the whole organization. Our knowledge management tool is
integrated as a part of our PSA system.
Resource Management
Resource management is the crucial for us to keep a smooth business model
and satisfy client need on time. So we use our PSA system to gather the
information of the resource distribution and resource utilization
periodically as a basis for our ensuing decision.
Configuration Management
Configuration management is the foundation of delivering a successful
project and maintaining a valuable asset. We are managing three separate
libraries for on-going projects, product asset and project baseline.
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Orientsys Delivery Process
Orientsys has developed a complete service delivery process, which is able to support its fast near
shore/offshore business expansion.
This process takes a global view of the services and a local focus of delivery. It enforces delivery
collaborations between teams through a project life cycle across locations
and time zones.
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Our offshore development experience
Lifecycle Definition
Software development life cycle is critical for the success of the project.
However, different clients have different understanding on the software
development activities, and different clients have various requirements
for the effort from us in the different phases of the whole life cycle. So in the beginning of the engagement we
always sit with clients to discuss a mutual agreed cooperation model so that
both sides can have a clear vision on the responsibility in the engagement.
In most of time, the discussions are around the accountability and detail design and testing activities. Some
clients can delegate detail design work with their outsourced coding while
others can. And some clients have strong willing to have their own testing
to ensure the deliverable quality but some other clients only take the UAT
(User Acceptance Test) as a product delivery checkpoint.
Communication
Since we are professional service provider in oversea outsourcing business,
we can easily manage the time zone difference and language barrier.
Our staffs who work for offshore project have flexible working time;
sometimes they need work in the different
shift in order to hold phone conference with onshore team or clients.
However, generally we still keep our normal working shift. We realized that
the time zone difference is not a completely barrier for communication, so we
can convert this to two shifts working model. For example, we can delivery
coding artifact to our oversea client so that they can start their testing
over the deliverables in our sleep time.
And we have a core team of project manager, business analyst and technical lead with good English
communication skill. Some of them are native English speakers and some of
them are bi-lingual technical or management expert with oversea working or
study experience. So this team is playing an important interfacing role when
we deal with our client directly.
We noticed that the status report is a significant practice to enhance
the clients?confidence and make them control the project progress.
It becomes more crucial in the case of remote
development, so our project management systematically arranged the daily
reports, conference calls and shared website for status update.
Quality Assurance Process
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